58bet Privacy Policy —
Your Data, Protected
Every Step of the Way

This Privacy Policy is issued by 58bet ("the Company", "we", "us", "our"), the operator of the online gaming platform available at https://58bet.cam and its associated sub-domains, mobile interfaces, and applications (collectively "the Platform"). 58bet operates under an international gaming licence and provides online casino games, sports betting, and related services primarily to Pakistani players.

For the purposes of this Privacy Policy, 58bet acts as the data controller in respect of all personal data collected through or in connection with the Platform. As data controller, 58bet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection principles.

58bet collects personal data from you directly (when you register, deposit, or contact us), automatically (through your use of the Platform), and from third parties (such as payment providers and identity verification services). The categories of personal data we collect include:

We do not collect special categories of sensitive personal data (such as health data, religious beliefs, or biometric data) except where strictly required by law or expressly provided by you in the context of a responsible gaming self-exclusion request.

58bet uses your personal data only for the purposes described below. We will never use your data for purposes that are incompatible with the reason it was originally collected without informing you in advance and, where required, obtaining your consent.

• Account Management: Creating, maintaining, verifying, and administering your 58bet account, including processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, and other supported methods.
• Identity & Age Verification: Confirming that you are 21 years of age or older and that you are who you say you are, as required by our licensing obligations.
• Transaction Processing: Executing deposits, withdrawals, bonus credits, and settlement of bets placed on cricket, casino games, slots, and other markets on the Platform.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct as set out in our Terms and Conditions.
• Regulatory Compliance: Meeting our obligations under applicable gaming regulations, anti-money laundering (AML) requirements, and know-your-customer (KYC) rules, including retention of records as required by law.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, applying deposit limits, cooling-off periods, or self-exclusions where requested or where regulatory duty of care obligations apply.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of our support services.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the design, performance, and content of the 58bet Platform.
• Marketing Communications: Sending you personalised promotional offers, bonus notifications, and platform updates via email, SMS, or push notification, where you have provided consent or where a legitimate interest exists and you have not opted out.

Every instance of personal data processing at 58bet is grounded in one of the following lawful bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 58bet (i.e., the Terms and Conditions you accepted at registration). This covers account management, transaction processing, and the delivery of gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including AML/KYC regulations, age verification obligations, and gaming licence conditions.
• Legitimate Interests: Processing is necessary for 58bet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, provided those interests are not overridden by your own rights and interests.
• Consent: Where none of the above bases apply, and for specific activities such as sending marketing communications by electronic means, we will only process your data on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time.

58bet does not sell your personal data to third parties. We may share your personal data with carefully selected third parties only where necessary and only under the conditions described below:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment service providers require certain transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification services may receive copies of identity documents and personal details to confirm your identity and age as part of the account verification process.
• Game Suppliers: Licensed third-party casino game providers may receive your anonymised player identifier for the purpose of delivering game content, recording game outcomes, and processing jackpot awards. These providers do not receive your full identity data.
• IT & Hosting Providers: Trusted technology partners who host and maintain the 58bet Platform infrastructure may have access to personal data in the course of providing those services, under strict data processing agreements.
• Regulatory Authorities: We may be required to disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where we are legally compelled to do so.
• Fraud Prevention Agencies: Where we detect or suspect fraudulent activity, money laundering, or other prohibited conduct, we may share relevant data with fraud prevention agencies and other gaming operators through industry-recognised self-exclusion and fraud prevention schemes.

58bet uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure user experience. Cookies are small text files placed on your device by the Platform when you visit. They cannot execute code or deliver viruses and are used solely for the purposes described below.

• Strictly Necessary Cookies: These are essential for the Platform to operate. They maintain your login session, remember your language preferences, and ensure the security of your account. These cannot be disabled without disrupting Platform functionality.
• Performance & Analytics Cookies: These collect anonymised data about how users interact with the Platform — which pages are visited most, where users encounter errors, and how long sessions last. This data helps us improve the Platform experience.
• Functional Cookies: These remember your preferences such as display settings, last-used payment method, and favourite game categories to provide a more convenient experience on return visits.
• Marketing Cookies: Where you have consented, these cookies allow us to deliver relevant promotional content and track the effectiveness of our marketing campaigns. They do not share data with advertisers outside of the 58bet ecosystem.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate securely.

58bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.2 or higher) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that personal data is accessible only to employees and contractors who have a genuine operational need to access it.
• Regular penetration testing and vulnerability assessments of Platform infrastructure conducted by qualified security professionals.
• Secure data centres with physical access controls, redundant power, and environmental monitoring.
• Internal data handling procedures and staff training programmes covering data protection obligations and incident response.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 58bet will notify you and the relevant supervisory authority within the timeframe required by applicable law, and will take immediate steps to contain and remediate the breach.

58bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required or permitted by applicable law. The following general retention principles apply:

• Active Account Data: Personal data associated with an active 58bet account is retained for the duration of the account relationship and for a period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC & Identity Documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, as required by AML regulations.
• Transaction Records: Financial transaction records including deposits, withdrawals, and bet history are retained for a minimum of five (5) years in line with financial record-keeping obligations.
• Support Communications: Live Chat transcripts and email correspondence are retained for two (2) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing Data: Data held solely for marketing purposes is retained until you withdraw consent or until it becomes clear the data is no longer relevant for the purposes it was collected.
• Technical & Log Data: Server logs and technical access records are retained for a maximum of ninety (90) days unless required for an ongoing security investigation.

When retention periods expire, personal data is securely deleted or anonymised such that it can no longer be linked back to you as an individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

Subject to applicable law and certain regulatory limitations (for example, we cannot delete data we are legally required to retain), you have the following rights in respect of your personal data held by 58bet:

• Right of Access: You have the right to request a copy of all personal data that 58bet holds about you. We will provide this within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests and your interests override ours. Note that regulatory retention obligations may prevent full erasure in some cases.
• Right to Restrict Processing: You may request that we temporarily halt the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or on contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data that is based on legitimate interests, including profiling. You also have an unconditional right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the 58bet Data Privacy team via Live Chat on the Platform or by email at [email protected]. We will verify your identity before processing any data rights request and will respond within 30 calendar days. Complex requests may be extended by a further 30 days with notice provided to you.

The 58bet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access to the Platform.

If 58bet discovers or is notified that personal data belonging to a person under the age of 21 has been collected, we will immediately take the following steps:

• Suspend access to the account pending investigation.
• Delete all personal data associated with the underage individual from our active systems as promptly as technically possible, subject only to any legally mandated retention obligations.
• Return any deposits made to the original payment source.
• Forfeit any winnings accumulated, which will not be paid out.

If you are a parent or guardian and have reason to believe that your child has accessed the 58bet Platform and provided personal data, please contact us immediately via Live Chat so that we can investigate and take appropriate action.

58bet operates an internationally-hosted platform, which means that your personal data may be transferred to and stored on servers located outside Pakistan. Where such transfers occur, 58bet takes all reasonable steps to ensure that your data receives an equivalent level of protection to that which it would receive in Pakistan, including through the use of:

• Contractual safeguards (data processing agreements incorporating standard contractual clauses) with all third-party recipients of personal data located outside Pakistan.
• Transfers only to countries or organisations that offer an adequate level of data protection as recognised by applicable standards.
• Technical security measures including encryption of data in transit and at rest, regardless of the jurisdiction in which data is stored.

By using the 58bet Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to international servers for the purposes described in this Policy, subject always to the safeguards described above.

58bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable laws and regulations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page and in the page hero section.
• Notify registered account holders by email to their registered address at least seven (7) days before the changes take effect, where the changes are material.
• Display a prominent notice on the Platform directing users to review the updated Policy.

Your continued use of the 58bet Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or about how 58bet processes your personal data, please get in touch with us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the 58bet Platform. This is the fastest way to reach our team for urgent privacy concerns.
• Email: [email protected] — please include "Privacy Enquiry" in the subject line. We aim to respond within 24 business hours.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or to the gaming regulatory body under whose licence 58bet operates.